Refund Policy

Last updated: January 2026

This Refund Policy is specific to CineDZ Cast and supplements the CineDZ Master Refund Policy.

Overview

CineDZ Cast offers both free and premium features. This policy explains refund terms for premium subscriptions and featured listings.

1. Free Services

The following services are completely free and require no payment:

Creating and maintaining a basic talent profile
Browsing public casting calls
Submitting applications to casting calls
Basic messaging with productions

2. Premium Talent Subscriptions

2.1 Refundable Scenarios

Cancellation within 7 days of purchase (monthly plans)
Cancellation within 14 days of purchase (annual plans)
Technical issues preventing access to premium features
Billing errors or duplicate charges

2.2 Non-Refundable Scenarios

Cancellation after the refund window
Significant usage of premium features before cancellation
Account suspension due to terms violation
Dissatisfaction with casting results (not guaranteed)

3. Featured Casting Listings (For Productions)

3.1 Refundable Scenarios

Listing not published due to technical error
Cancellation before listing goes live
Billing errors

3.2 Non-Refundable

Listings that have been published (even partially)
Lack of applications (not guaranteed)
Casting cancelled by production after posting

4. Verified Professional Badge

Verification fee is non-refundable once verification is complete
Refundable if verification is denied and no badge issued
Refund processing: 7-14 business days

5. How to Request a Refund

Go to Dashboard → Settings → Billing
Click "Request Refund" on the relevant purchase
Or email billing@cinedz.com
Include your account email and transaction ID
State reason for refund request

Response Time: We respond to refund requests within 3-5 business days.

6. Refund Processing

SATIM (CIB/Edahabia): Refund to original card within 7-14 business days
CineDZ Credits: Option to receive as platform credits (instant)

Refunds are processed in Algerian Dinar (DZD) at the original transaction rate.

7. Important Notice

No Casting Guarantees: Premium subscriptions and featured listings increase visibility but do not guarantee casting calls, applications, or bookings. Success depends on many factors including your profile quality, experience, and production requirements.

8. Contact Information

EURL ECHO VISION FILMS

45, Route d'Aflou, Sougueur, Tiaret 14200, Algeria

Billing Support: billing@cinedz.com

General Support: support@cinedz.com

Phone: +213 790 56 18 54